General Terms and Conditions
1. Service Provider Details
Service Provider: the legal entity or sole proprietor operating the Pesti Pilates studio at any given time (hereinafter: Service Provider).
Name of Service Provider: Molnárné Nagy Claudia (sole proprietor)
Address of Service Provider: 1137 Budapest, Újpesti rakpart 8.
Tax ID of Service Provider: 92223189-1-41
Place of Operation: 1092 Budapest, Erkel utca 4.
Contact: szia@pestipilates.hu
Website: www.pestipilates.hu
The Service Provider reserves the right to change its legal form (sole proprietor/legal entity) during the course of its operation. Such change shall not affect the content of these General Terms and Conditions and shall not be considered a modification of the contract.
2. Nature of the Service
2.1. The Service Provider offers group and/or private movement classes (reformer pilates classes) to Guests at pre-announced times.
2.2. The Service Provider is entitled to sell single-session tickets and passes. The type, validity period, terms of use, and price of passes are published on the booking platform. If the Service Provider does not offer passes during a given period, bookings are available exclusively for single sessions.
2.3. The purchase of a pass is possible only if the Guest registers on the Service Provider’s online booking platform. By purchasing a pass, the Guest acknowledges that registration is necessary for pass tracking, usage, and booking management.
2.4. The Service Provider provides its services exclusively to natural persons (private individuals) in Hungarian. The service may not be used for business or economic purposes, in particular not in the name or for the benefit of a business entity, sole proprietor, or other organization.
2.5. By finalizing an online booking and by participating in a class, the Guest declares that they have read and accepted the Service Provider’s Privacy Policy and House Rules, available at www.pestipilates.hu/házirend and www.pestipilates.hu/adatkezelési-tájékoztató. The House Rules are also displayed on-site.
2.6. The Service Provider is entitled, in justified cases, to modify the timetable, class time, instructor, or class location. Such modification does not constitute a breach of contract.
2.7. The Service Provider provides its services exclusively to women. This female-only target group is justified by the nature of the service, the structure of the classes, the use of equipment, and the physical and mental comfort, intimacy, and safety of Guests. This target group definition does not constitute discrimination but is an objectively justified condition arising from the nature of the service. The Service Provider is entitled to refuse service to persons who do not meet this condition.
3. Acceptance of the GTC and Conclusion of the Contract
3.1. These GTC form an inseparable part of the contract concluded between the Service Provider and the Guest.
3.2. In the case of online booking, the contract is concluded when the Guest finalizes the booking, completes the advance payment, and the Service Provider confirms the booking electronically.
3.3. By finalizing the booking, the Guest declares that they have read and accepted these GTC, the Service Provider’s Privacy Policy (www.pestipilates.hu/adatkezelési-tájékoztató), and the Service Provider’s House Rules (www.pestipilates.hu/házirend).
3.4. The Guest acknowledges that these GTC were continuously available and downloadable during the booking process.
3.5. The Guest acknowledges that the contract is concluded with the Service Provider actually providing the service as indicated at the time of booking.
3.6. The Guest acknowledges that online booking and advance payment do not automatically entitle them to use the service if they do not meet the personal or eligibility requirements set out in these GTC.
4. Fees, Payment, and Receipts
4.1. The service fee is the amount displayed on the booking platform.
4.2. Advance payment is mandatory at the time of booking.
4.3. Payment is made online (e.g., by bank card).
4.4. After payment of the service fee, the Service Provider issues an electronic receipt (e-receipt) in accordance with applicable laws. The e-receipt is issued electronically and made available to the Guest electronically. The e-receipt does not constitute a personalized invoice; an invoice may only be requested in accordance with Sections 4.5–4.7.
4.5. If the Guest wishes to request a personalized invoice, they may do so upon separate request, no later than before or after using the service, by email, providing the e-receipt number.
4.6. When requesting an invoice, the Guest must provide the necessary billing details (full name, address). The Service Provider is not obliged to issue an invoice without these details.
4.7. In the case of an invoice request, the Service Provider replaces the e-receipt with an invoice in accordance with the law, which references the originally issued e-receipt. An e-receipt and an invoice cannot be issued simultaneously for the same consideration.
4.8. The Service Provider excludes liability for failure to issue an invoice if the Guest does not indicate their invoice request or provides incomplete or incorrect data.
4.9. The Guest acknowledges that in the event of an unauthorized bank card chargeback, the Service Provider is entitled to pass on the documented costs incurred to the Guest.
5. Promotional Offers and Discounts
5.1. The Service Provider primarily publishes promotional offers, campaigns, and discounts, along with their detailed rules, at www.pestipilates.hu/ajánlatok.
5.2. The Service Provider is entitled to announce promotional offers, campaigns, and discounts—including pass offers—under specified conditions and time periods.
5.3. Promotional offers are valid only during the announced period and under the specified conditions and may not be combined with other discounts unless expressly stated otherwise by the Service Provider.
5.4. Promotional offers are valid until withdrawn or until the end of the announced period and are available only while capacity or available spots last.
5.5. These GTC apply to promotional offers as well, in particular the rules on cancellation, lateness, and refunds.
5.6. The Service Provider reserves the right to modify or discontinue promotional offers; however, this does not affect bookings already concluded.
6. Cancellation, Modification, Transfer, and Lateness
6.1. The Guest may cancel a booked class no later than 24 hours before the class start time.
6.2. Cancellation is possible exclusively through the Service Provider’s online booking platform. The Guest may initiate cancellation only if registered and logged in with the email address used for the booking.
6.3. The Service Provider may provide technical functionality on the booking platform for modifying bookings. The Guest may modify a booking free of charge up to 12 hours before the class start time. Modifications initiated within 12 hours before the class start are considered cancellations and are subject to the cancellation rules.
6.4. The Service Provider is not obliged to accept cancellations initiated by email, phone, or other channels but may consider them on a discretionary basis.
6.5. If the online booking platform is unavailable due to technical reasons, the Guest may notify cancellation by email during the period of the technical issue. The Service Provider is entitled to verify the existence of the technical issue.
6.6. If the Guest initiates cancellation at least 24 hours before the class start, the Service Provider refunds the paid fee but may charge an administrative fee of HUF 290 per occasion. This fee covers actual system and administrative costs and applies only to Guest-initiated cancellations. It is not charged if the class is cancelled for reasons attributable to the Service Provider.
6.7. In the case of cancellation within 24 hours or no-show, the paid fee is not refunded, and the Service Provider is entitled to retain the full fee.
6.8. The Guest may join the class with a maximum delay of 10 minutes if this does not jeopardize the class flow or participant safety. Participation of late-arriving Guests is not guaranteed. Lateness does not entitle the Guest to an extension or refund.
6.9. The Guest may transfer a booked session to another person. The transfer is arranged privately and entirely at the Guest’s responsibility. The Service Provider bears no costs or obligations related to the transfer and assumes no liability for disputes arising from it. The transferred participation is valid only if the new participant accepts these GTC and the House Rules.
6.10. If a class is cancelled for reasons attributable to the Service Provider, the Service Provider may offer a replacement or refund the paid fee. The Guest may not claim any additional compensation (including lost profit or travel costs).
6.11. Classes start with a minimum of 2 participants. If the number of participants does not reach 2 one hour before the class start, or at 22:00 on the previous day in the case of the first class of the day, the Service Provider may cancel the class. In such cases, the paid fee is refunded, and the Guest is notified by email.
6.12. Refunds are processed using the original payment method. Refund processing may take up to 14 days from notification, subject to bank processing times.
6.13. In the case of pass purchases, the pass becomes valid from the time of purchase or from a date specified by the Service Provider and may be used within the announced validity period.
6.14. Unused sessions expire after the pass validity period and are not refundable.
6.15. Unless otherwise stated, passes are non-extendable, non-refundable in cash, and not exchangeable for other services.
6.16. Passes are non-transferable and may only be used by the purchasing Guest. A booking cancelled within 24 hours before the class start or a no-show is considered a used session.
7. Right of Withdrawal
7.1. The service qualifies as a leisure activity scheduled for a specific date and time, including single sessions and passes.
7.2. Accordingly, the Guest is not entitled to a right of withdrawal after booking.
7.3. The Service Provider nevertheless provides cancellation, modification, and transfer options in accordance with Section 6 of these GTC.
8. Health, Liability, and Compliance with Rules
8.1. Participation in classes is at the Guest’s own risk. The Service Provider shall not be liable for injuries incurred during classes unless caused by intentional or grossly negligent conduct of the Service Provider.
8.2. By booking a class, the Guest declares that their health condition allows them to participate in the service. If the Guest has any health-related concerns, it is recommended that they consult a physician prior to participation.
8.3. The Guest is obliged to comply with the Service Provider’s rules, the House Rules, the instructor’s instructions, and to use the equipment properly and with due care.
8.4. The Guest bears full liability for damages caused intentionally or negligently. The Service Provider is entitled to claim compensation for damages caused by the Guest, including damage to equipment, furnishings, the premises, or third parties.
8.5. The Guest is entitled to express their experiences and opinions regarding the service—including critical opinions—within lawful limits and at their own discretion. The Guest is not entitled to make any public or non-public statement that contains false factual assertions, presents opinions as facts in a misleading manner, or infringes the good reputation of the Service Provider or its instructors. If such unlawful conduct causes demonstrable pecuniary or non-pecuniary harm, the Service Provider is entitled to enforce its claims under applicable law.
8.6. The Service Provider does not restrict lawful freedom of expression and acts only where the Guest’s conduct qualifies as unlawful under applicable law.
8.7. The Service Provider may refuse or interrupt the service if the Guest’s conduct, health condition, or the circumstances so require, particularly to ensure safety and protect other Guests. If refusal occurs for reasons attributable to the Guest, no refund is due. The Service Provider may also refuse service if the Guest does not meet the eligibility conditions set out in these GTC, including where the Guest does not belong to the defined target group. Such refusal does not constitute a breach of contract. Where refusal is due to the absence of eligibility conditions, the paid fee shall be refunded without deduction of administrative costs.
8.8. The Service Provider provides lockable storage for personal belongings. The Guest acknowledges that this does not constitute a safekeeping agreement and that the Service Provider assumes no liability for items placed there, particularly valuables.
8.9. The Service Provider’s services may be used only by persons who have reached the age of 16. Guests under the age of 18 may use the service only with written parental or legal guardian consent, which must be presented at each session without separate request.
8.10. The Service Provider may refuse service if the required written consent is not presented or if the Guest does not meet the age requirements. Refusal on this basis does not entitle the Guest to a refund.
8.11. The Guest must immediately report any extraordinary event occurring during the class or within the Service Provider’s premises—particularly injury, accident, damage, or sudden illness—no later than before leaving the premises.
8.12. In the event of an extraordinary incident or suspicion thereof, the Service Provider is entitled to export and retain relevant CCTV recordings for the purpose of enforcing legal claims, based on legitimate interest, without separate consent.
8.13. If an accident, injury, or any other extraordinary incident occurs within the Service Provider’s premises, the Service Provider is entitled to record the event in an incident report. The Guest is required to cooperate with the Service Provider in order to clarify the circumstances of the accident, injury, or extraordinary incident, and to assist in the preparation of the report, in particular by providing the necessary information and signing the report. If the Guest does not cooperate in completing or signing the report, or expressly refuses to do so, the Service Provider is entitled to prepare a unilateral incident report regarding the event. The report may be prepared based on the available information, witness statements, and, where applicable, recordings from the security camera system. The Guest acknowledges that failure to report an accident, injury, or extraordinary incident without delay may make it more difficult to accurately reconstruct and investigate the circumstances of the event. The Service Provider shall primarily examine the circumstances of the accident or injury on the basis of the information recorded on site, the incident report, and any available security camera recordings and witness statements.
8.14. The Service Provider reserves the right to exclude from further use of the service any Guest whose conduct systematically, intentionally, or contrary to the purpose of the service endangers the operation, business reputation, or safety of others. Such exclusion is based on an individually assessed and documented decision and may not aim at unlawful discrimination.
8.15. The Service Provider is entitled to immediately exclude the Guest from a class and instruct them to leave the premises if the Guest breaches these GTC or the House Rules, endangers safety, behaves aggressively or harassingly, or obstructs proper service provision. The Service Provider may prohibit the Guest’s entry to the premises for a fixed or indefinite period (ban).
8.16. Any ban must not be arbitrary or discriminatory. The value of unused services affected by the ban shall be refunded without administrative deduction unless a refund is excluded by law or these GTC, or the Service Provider lawfully offsets damages caused by the Guest.
8.17. By entering the premises, the Guest declares that they are not under the influence of alcohol or mind-altering substances.
8.18. By using the service, the Guest declares and acknowledges that reformer pilates and other physical exercise activities involve physical exertion and may carry a risk of injury or other health-related risks even when performed with due care. The Guest declares that, prior to using the service, they have considered their own health condition and, to the best of their knowledge, do not suffer from any illness, injury, or medical condition that would make participation inadvisable. The Guest undertakes to inform the instructor before the start of the class if any change occurs in their health condition that may affect the safe use of the service. The Guest acknowledges that the instructor’s professional guidance and the studio’s rules during the classes serve the purpose of ensuring safe exercise, and therefore agrees to follow them. The Guest declares that participation in the service takes place at their own responsibility and acknowledges that the Service Provider shall only be liable for damages caused by its intentional or grossly negligent conduct.
8.19. The reformer pilates classes provided by the Service Provider are general physical exercise classes and do not qualify as physiotherapy, rehabilitation sessions, or training programs specifically designed for particular medical conditions. The service is not specifically designed for pregnant individuals, persons undergoing postnatal recovery, or guests who, due to a special health condition, require individual professional supervision or a movement program specifically tailored to their condition. For safety reasons in particular, the Service Provider reserves the right to refuse or discontinue the provision of the service if, based on the Guest’s health condition, physical condition, or other circumstances, participation may endanger the safety of the Guest or other persons. In such cases, if the participation is refused for the first time with respect to the given person, the Service Provider shall refund the fee paid at the time of booking to the Guest.
9. Complaint Handling
9.1. Complaints may be submitted in writing to: szia@pestipilates.hu.
9.2. The Service Provider shall investigate and respond to complaints within a reasonable time.
9.3. The Guest undertakes to first contact the Service Provider in good faith and attempt amicable resolution before making public statements or initiating legal action.
10. Data Protection
10.1. The Service Provider processes Guests’ personal data in accordance with applicable data protection laws.
10.2. Detailed information is provided in the Privacy Policy available on the booking platform (www.foglalas.pestipilates.hu) and on the website (www.pestipilates.hu/adatkezelési-tájékoztató).
11. Final Provisions
11.1. These GTC comprehensively govern the legal relationship between the Service Provider and the Guest and supersede all prior oral or written agreements.
11.2. If any provision of these GTC is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions.
11.3. The Service Provider reserves the right to unilaterally amend these GTC. The amended terms enter into force upon publication.
11.4. Any discount or refund granted as an exceptional goodwill gesture does not create a future obligation.
11.5. In the event of force majeure (including natural disasters, power outages, official measures, or epidemic situations), the Service Provider is released from performance obligations and shall provide replacement or refund; no other claims may be enforced.
11.6. Hungarian law governs these GTC and the legal relationship between the Service Provider and the Guest.
11.7. Foreign-language versions of these GTC are provided for informational purposes only. In case of discrepancy, the Hungarian version shall prevail.