General Terms and Conditions
Effective as of: October 2, 2026.
1. Service Provider's details
Name of the Service Provider: Annua Team Office Kft.
Registered office: 1137 Budapest, Újpesti rakpart 8. 1 em. 9 a.
Tax number: 32685479-2-41
Company registration number: 01-09-437314
Places of operation:
1092 Budapest, Erkel utca 4.
1068 Budapest, Benczúr utca 14.
Contact: szia@pestipilates.hu
Website: www.pestipilates.hu
2. Nature of the service
2.1. The Service Provider provides group and/or individual exercise classes (reformer Pilates classes) to Guests at pre-announced times.
2.2. The Service Provider is entitled to sell tickets and passes for its services. The types of tickets and passes, their validity periods, conditions of use and prices are indicated on the booking platform.
2.3. The purchase of a ticket or pass is only possible if the Guest registers on the Service Provider's online booking platform. By purchasing a ticket or pass, the Guest acknowledges that registration is essential for keeping records of the ticket or pass, its use, and the management of bookings.
2.4. The Service Provider primarily provides its services in Hungarian.
2.5. By finalising the online booking and participating in the class, the Guest declares that they have read and accepted the Service Provider's Privacy Notice and House Rules, which are available at www.pestipilates.hu/házirend and www.pestipilates.hu/adatkezelési-tájékoztató. The House Rules are also displayed at the premises.
2.6. The Service Provider is entitled, where justified, to modify the timetable, the time of the class, the instructor, or the location of the class, and to cancel classes. Such modification shall not constitute a breach of contract.
2.7. The Service Provider provides its services exclusively to women in respect of certain classes. The designation of an exclusively female target group for these classes is justified by the nature of the service, the structure of the sessions, the use of the equipment, as well as the physical and mental comfort, privacy and safety of Guests. The designation of the target group under this clause does not constitute discrimination, but rather an objectively justified condition arising from the nature of the service. The Service Provider is entitled to refuse to provide the service to persons who do not meet the condition set out in this clause.
3. Acceptance of the General Terms and Conditions and conclusion of the contract
3.1. These General Terms and Conditions form an integral part of the contract concluded between the Service Provider and the Guest.
3.2. In the case of an online booking, the contract is concluded when the Guest finalises the booking, makes the advance payment, and the Service Provider confirms the booking electronically.
3.3. By finalising the booking or using the Service Provider's services, the Guest declares that they have read and accepted:
– these General Terms and Conditions,
– the Service Provider's Privacy Notice (www.pestipilates.hu/adatkezelési-tájékoztató), and
– the Service Provider's House Rules (www.pestipilates.hu/házirend).
3.4. The Guest acknowledges that these General Terms and Conditions were available and downloadable throughout the booking process.
3.5. The Guest acknowledges that the contract is concluded with the Service Provider actually providing the service and indicated at the time of booking.
3.6. The Guest acknowledges that online booking and advance payment do not create an unconditional entitlement to use the service if the Guest does not meet the personal or eligibility requirements specified in these General Terms and Conditions.
4. Fees, payment and invoicing
4.1. The fee for the service is the amount indicated on the Service Provider's online booking platform (www.pestipilates.motibro.com).
4.2. Purchasing a ticket or pass from the booking system operated by Motibro Szolgáltató Kft. is required to register for classes. The validity period of tickets and passes is indicated on the booking platform.
4.3. Online bank card and other payment methods are processed through the Barion system. Bank card and other payment-related data are not transmitted to the merchant. Barion Payment Zrt., which provides the service, is an institution supervised by the Hungarian National Bank, licence number: H-EN-I-1064/2013.
4.4. Following payment of the service fee, the Service Provider issues and makes available an invoice to the Guest in accordance with the applicable legislation.
4.5. The Guest acknowledges that in the event of an unauthorised bank card chargeback, the Service Provider is entitled to pass on the verified costs arising therefrom to the Guest.
4.6. The Guest warrants that the billing information provided for the issuance of the invoice is true, accurate and complete, and that they are entitled to provide such information for billing purposes. The Service Provider uses an automated invoicing system and therefore does not verify the substantive correctness of the billing information provided by the Guest before issuing the invoice. The Guest shall be liable for any consequences arising from false, inaccurate, incomplete or unauthorised data. The Guest is obliged to promptly correct any errors in or changes to the data on the Service Provider's booking platform. The Service Provider shall amend or correct an invoice that has already been issued only in accordance with the applicable legislation.
5. Periodic offers and discounts
5.1. The Service Provider primarily announces periodic offers, promotions and discounts, as well as their detailed terms and conditions, on www.pestipilates.hu/ajánlatok.
5.2. The Service Provider is entitled to announce periodic offers, promotions and discounts — including offers relating to passes — subject to specified conditions and for a specified period.
5.3. Periodic offers may only be used during the announced period and in accordance with the specified conditions, and may not be combined with other discounts unless the Service Provider expressly provides otherwise.
5.4. Periodic offers are valid until withdrawn or until the end of the announced period and may only be used while stocks or available places last.
5.5. These General Terms and Conditions also apply to periodic offers, in particular the provisions concerning cancellations, late arrivals and refunds.
5.6. The Service Provider reserves the right to modify or terminate the terms of periodic offers; however, this shall not affect bookings already concluded.
6. Cancellation, modification, transfer, late arrival
6.1. The Guest may cancel their registration for a class no later than 12 hours before the start of the class.
6.2. Cancellation is only possible through the Service Provider's online booking platform. The Guest may initiate a cancellation only if they are registered on the Service Provider's online booking platform and log in using the email address provided for the booking to be cancelled.
6.3. The Service Provider is not obliged to accept cancellations initiated by e-mail, telephone or other channels; however, it has the discretion to consider such requests on a case-by-case basis.
6.4. If the Service Provider's online booking platform is unavailable for technical reasons, the Guest may notify the Service Provider of the cancellation by e-mail for the duration of the technical impediment. The Service Provider is entitled to verify the existence of the technical impediment.
6.5. If the Guest initiates the cancellation at least 12 hours before the start of the class, the Service Provider shall make the ticket or pass session used for the class available to the Guest again until the end of its validity period.
6.6. In the event of cancellation within 12 hours or non-attendance (no-show), the amount paid shall not be refunded due to the reservation of the service for the specified time, and the Service Provider is entitled to charge the full fee.
6.7. The Guest may join the class up to 10 minutes late, provided that this does not endanger the course of the class or the safety of the participants. However, participation of a late-arriving Guest is not guaranteed. Late arrival does not entitle the Guest to an extension of the class and does not give rise to a claim for a refund.
6.8. If a class is cancelled for a reason attributable to the Service Provider, the Service Provider shall make the ticket or pass session used for registration for the class available to the Guest again until the end of its validity period.
6.9. The Service Provider reserves the right to cancel classes, in which case it shall notify participants by e-mail. In such cases, the Service Provider shall make the ticket or pass session used for registration for the class available to the Guest again until the end of its validity period.
6.10. In the case of the purchase of a ticket or pass, it becomes valid from the time of purchase or from the date specified by the Service Provider and may be used within the announced period.
6.11. A pass may only be used within the specified validity period. Unused sessions expire after the pass expires and do not entitle the holder to a refund.
6.12. Unless otherwise provided, passes cannot be extended, refunded or exchanged for another service.
6.13. A pass is non-transferable and may only be used by the Guest who purchased the pass. Participation using the pass may not be transferred to another person. Unless otherwise provided, the rules set out in Section 6 of these General Terms and Conditions shall apply to the use and cancellation of a pass and to non-attendance (no-show). A booking shall also be deemed to constitute a used session from the pass if the Guest cancels it within 12 hours before the start of the class or does not attend (no-show).
7. Right of withdrawal
7.1. The service qualifies as a leisure activity provided for a specific date and time, including single tickets and multi-session passes.
7.2. Accordingly, pursuant to the applicable legislation, the Guest does not have a right of withdrawal after purchasing a ticket or pass.
7.3. However, under the conditions set out in Section 6 of this document, the Service Provider allows the Guest to cancel their registration for classes and makes the ticket or pass session used for registration available to the Guest again until the end of its validity period.
8. Health condition, liability, compliance with rules
8.1. Participation in classes is at the Guest's own risk. The Service Provider shall not be liable for injuries occurring during classes, except where they result from the Service Provider's intentional or grossly negligent conduct.
8.2. By registering for a class, the Guest declares that their health condition allows them to use the service. If they have any health problems, they are advised to consult their doctor before starting the workouts.
8.3. The Guest is obliged to comply with the Service Provider's rules, the House Rules and the instructor's instructions, and to use the equipment properly and with due care.
8.4. The Guest shall be fully liable for any damage caused by their intentional or negligent conduct. The Service Provider is entitled to claim compensation for damage caused by the Guest, including damage caused to equipment, furnishings, real estate or third parties.
8.5. The Guest is entitled to express their experiences and opinions concerning the service — including critical opinions — within lawful limits and according to their own judgment. However, the Guest is not entitled to make any public or non-public statement that contains a false statement of fact, presents an opinion as fact in a misleading manner, or infringes the reputation of the Service Provider or its instructors. If the Guest causes demonstrable pecuniary or non-pecuniary harm to the Service Provider or its instructors through such unlawful conduct, the Service Provider shall be entitled to enforce claims in accordance with applicable law.
8.6. The Service Provider does not restrict the Guest's lawful freedom of expression. The Service Provider shall take action only if the Guest's conduct is unlawful under the applicable legislation, in particular in the case of false statements of fact, misleading communications or conduct infringing reputation.
8.7. The Service Provider is entitled to refuse or discontinue the provision of the service if the Guest's conduct, health condition or the circumstances so justify, in particular for the safety and protection of other Guests. Where such refusal is due to a reason attributable to the Guest, it shall not entitle the Guest to a refund. The Service Provider is entitled to refuse or discontinue the provision of the service if the Guest does not meet the conditions for using the service set out in these General Terms and Conditions, in particular if the Guest does not belong to the target group defined by the Service Provider. Refusal for such reason shall not constitute a breach of contract and shall not entitle the Guest to assert any other claim. If the service is refused due to the Guest's failure to meet the eligibility conditions set out in these General Terms and Conditions, the Service Provider shall charge the session provided by the ticket.
8.8. The Service Provider provides the Guest with lockable storage facilities for personal belongings. The Guest acknowledges that storage does not constitute a custody agreement; therefore, the Service Provider assumes no liability for items placed there, particularly valuables. The Service Provider recommends that Guests do not bring high-value items to the class.
8.9. The Service Provider's services may only be used by persons who have reached the age of 16. A Guest under the age of 18 may use the service only with the written consent of a parent or legal representative. The Guest under the age of 18 must provide this declaration to the instructor before starting their first session or send it by e-mail, signed digitally (DÁP), at least 6 hours before the session.
8.10. The Service Provider is entitled to refuse to provide the service if the written consent of the parent or legal representative of a Guest under the age of 18 is not presented or if the Guest's age does not meet the conditions set out in Section 8.9. Refusal for such reason shall not entitle the Guest to a refund due to the Guest's failure to comply with the requirements.
8.11. The Guest is obliged to report any extraordinary event occurring during a class or within the Service Provider's premises — in particular an injury, accident, damage, or their own or another person's illness or medical emergency — to the Service Provider without delay, but no later than before leaving the premises (either indirectly through the instructor or directly to the Service Provider). If the Guest fails to comply with this obligation, the Service Provider excludes liability for damages arising therefrom or for circumstances that could not be investigated or documented due to the delayed or omitted notification.
8.12. In the event of an extraordinary event or suspicion thereof, the Service Provider is entitled to extract and retain camera recordings documenting the event for the purpose of enforcing legal claims, without the separate consent of the data subject, on the legal basis of legitimate interest.
8.13. If an accident, injury or other extraordinary event occurs within the Service Provider's premises, the Service Provider is entitled to prepare a report of the event. The Guest is obliged to cooperate with the Service Provider in clarifying the circumstances of the accident, injury or extraordinary event and to assist in preparing the report, in particular by providing the necessary information and signing the report. If the Guest does not cooperate in completing or signing the report, or expressly refuses to do so, the Service Provider is entitled to prepare a unilateral report of the event. The report shall be prepared on the basis of the available information, witness statements and, where necessary, recordings from the security camera system. The Guest acknowledges that failure to report an accident, injury or extraordinary event without delay makes it more difficult to accurately reconstruct and investigate the circumstances of the event. The Service Provider shall investigate the circumstances relating to an accident or injury primarily on the basis of information recorded at the premises, the report, and any available camera recordings and witness statements.
8.14. The Service Provider reserves the right to exclude from further use of the service any Guest who systematically, deliberately or in a manner contrary to the intended purpose of the service engages in conduct capable of endangering the Service Provider's operations, business reputation or the safety of other Guests. Any exclusion shall be based on an individually assessed and documented decision and may not constitute unlawful discrimination.
8.15. The Service Provider is entitled to refuse to provide the service to the Guest or to immediately exclude the Guest from the class and instruct them to leave the premises if the Guest violates these General Terms and Conditions or the House Rules, endangers the safety of others, engages in harassing or aggressive behaviour, or obstructs proper use of the premises or the provision of the service. The Service Provider is entitled to prohibit the Guest from entering the premises for a specified period or indefinitely (ban from the premises).
8.16. The application of a ban from the premises may not be arbitrary and may not constitute unlawful discrimination. The Service Provider shall refund to the Guest the consideration for services affected by the ban that have not yet been used, except where a refund is excluded by law or these General Terms and Conditions, or where the Service Provider has suffered damage in connection with the Guest's conduct and the Service Provider lawfully sets off its claim against the amount to be refunded.
8.17. By entering the premises, the Guest declares that they are not under the influence of alcohol or any mind-altering substance.
8.18. By using the service, the Guest declares and acknowledges that reformer Pilates and other physical activities involve physical exertion, which may carry risks of injury or health complications even when performed with appropriate care. The Guest declares that, prior to using the service, they have assessed their own health condition and, to the best of their knowledge, do not have any illness, injury or health condition that would contraindicate participation. The Guest undertakes to inform the instructor before the class begins if any change has occurred or occurs in their health condition that may affect the safe use of the service, and to immediately inform the instructor if such changes occur during the class. The Guest acknowledges that the instructor's professional guidance and the studio's rules during classes serve to ensure safe exercise and must therefore be complied with. The Guest declares that they participate in the service at their own risk and acknowledges that the Service Provider shall only be liable for damage caused by its intentional or grossly negligent conduct.
8.19. The reformer Pilates classes provided by the Service Provider are general physical exercise classes and do not constitute physiotherapy, rehabilitation sessions or exercise programmes specifically designed for particular health conditions. The service is not specifically designed for pregnant persons, persons undergoing postnatal recovery, or Guests who, due to a specific health condition, require individual professional supervision or a specially designed exercise programme. The Service Provider — particularly for safety reasons — is entitled to refuse or discontinue the use of the service if, based on the Guest's health condition, physical condition or other circumstances, participation may endanger the safety of the Guest or other persons. In such a case, upon the first refusal of service to any person, the Service Provider shall refund the amount paid by the Guest at the time of booking.
9. Complaints handling, dispute resolution
9.1. The Guest may submit a complaint in writing to the following contact address: szia@pestipilates.hu
9.2. The Service Provider shall investigate and respond to the complaint within a reasonable period of time.
9.3. The Guest agrees that, in the event of any problem, objection or dispute concerning the service, they will first notify the Service Provider and make a good-faith attempt to discuss and resolve the matter amicably before making any public statement or initiating any other legal enforcement action.
9.4. If a consumer dispute arising between the Service Provider and the Guest cannot be resolved through negotiations, the Guest is entitled to turn to the Budapest Conciliation Board competent according to the registered office of the Service Provider.
Budapest Conciliation Board
Registered office: 1016 Budapest, Krisztina körút 99.
Mailing address: 1253 Budapest, Pf. 10.
Telephone: +36 (1) 488-2131
Email: bekelteto.testulet\@bkik.hu
Website: https\://bekeltet.bkik.hu
10. Data processing
10.1. The Service Provider processes Guests' personal data in accordance with the applicable data protection legislation.
10.2. Detailed information on data processing is provided to the Guest in the Privacy Notice, which is available on the Service Provider's booking platform (www.pestipilates.motibro.com) and on its website (www.pestipilates.hu/adatkezelési-tájékoztató).
11. Final provisions
11.1. These General Terms and Conditions comprehensively regulate the legal relationship between the Service Provider and the Guest and supersede all previous oral or written agreements.
11.2. If any provision of these General Terms and Conditions is found to be invalid or unenforceable, in whole or in part, this shall not affect the validity of the remaining provisions.
11.3. The Service Provider reserves the right to unilaterally amend these General Terms and Conditions. The amended terms shall enter into force upon publication.
11.4. Any discount or refund exceptionally granted by the Service Provider as a matter of discretion shall not create any obligation for the future.
11.5. In the event of force majeure (in particular natural disaster, power outage, official measures or an epidemic situation), the Service Provider shall be exempt from performance. In such cases, the Service Provider shall provide a replacement; no other claim may be asserted.
11.6. These General Terms and Conditions and the legal relationship between the Service Provider and the Guest shall be governed by Hungarian law.
11.7. Any foreign-language documents provided by the Service Provider (in particular documents in English) are for information purposes only. In the event of any discrepancy, the Hungarian-language document shall prevail.